SPECIFIED COMMERCIAL TRANSACTION ACT

Legal name : nekozai

Address: Tokyo-to, Meguro-ku, Meguro 2-5-12,108

Phone number: +7-701-550-58-69

Contact email address: madina.miyake@gmail.com

Head of operations: Madina Miyake

Additional fees: promotion in instagram and Youtube varies by subscribers amount

＜Returns and exchanges requested by customers＞

- Items before shipping: You can cancel your order by pressing the cancel button on the website.

- Items after shipping: Unopened items can be refunded or exchanged for items of equal or lesser value only if you contact the customer support center (+7-701-550-58-69) within 10 days of the arrival of the item.

We do not accept returns or exchanges of items after opening.

Returns and exchanges for defective goods and services: Please contact the customer support center (+7-701-550-58-69).

We will refund or exchange with new products at our shipping cost.

Delivery times: Orders will be processed within 3-5 business days. Products should be received within 14 days and are available as soon as you place your order.

Accepted payment methods: Credit cards

Payment period: Credit card payments are processed immediately.